Oh but who am I to judge, so read on....
(Yeah I lied, I'm not smart enough to write a treatise anyway)
Back when I got
I also got
suckered convinced to buy a "scratch and dent" warranty along with it. For a mere $800 I was "guaranteed" 4 years of door ding and annoying scratch coverage - Bent Rims? Not a problem, new rims delivered. Scrape the side backing out of the garage? No worries, it's covered. Someone park a little too close? Yeah we fix that.
Fast forward 20 months. Right rear wheel-well/fender seems to have a "garage" scrape. No I did not do it but she-who-shall-remain-nameless knows who did.... There are a couple door-dings. The rear has a Parking Scrape from someone who got a little too friendly one Saturday night. Time to invest time for a repair.
Gee, what a surprise, the used car dealer where I bought my cars is out of business in this economy. Not to worry, a call to the 800-number on the warranty and they send a repair man to my house. OH yeah, this is good.
OK maybe not so good. Seems my cute little EOS is a whole lot of plastic. Plastic bumpers that wrap from wheel to wheel. And gee, guess what the warranty doesn't cover? If you guessed bumpers give yourself 5 points.
Fortunately, the lovely young man who came to fix my car is capable, customer-service oriented and, apparently, terrified of lawyers. And he's smart. First he fixed 372 scratches and door-dings I didn't realize I had. Magic? I think so. Something about compound and buffers and perhaps some voo-doo. The car was smokin' oh all except for the large scrape on the right rear fender. Helloo can we say verbal guarantee? Promises? Detrimental reliance? Unjust Enrichment? Consumer Protection Act? FTC? Pissed-off hormonal red-head? (hell one of those has to work, right?)
Guess who is coming back Monday with some Factory/Dealer match paint and a few tricks up his sleeve to fix the little - ahem - scuff mark on the fender?
I love a smart and scared subcontractor with a sense of justice....