After a year of walking past the kiosks every few weeks in the Airport, I finally succumbed to a Southwest Visa card - looks like I will continue to need to fly south ;-)
Tonight I made the obligatory call to activate the card. Surprisingly, a human answered the phone! In activating the card, I gave a password - let's say "SMITH." So 13 seconds later I said, "Can I change the email address on the card because I gave an incorrect address when I signed up." And the lovely young man with a clipped English/Indian accent, dutifully reading from his script said, "I will need you to verify your password in order to change that information."
Huh? You mean the password I just made up 15.5 seconds ago? OK. I'm pretty sure I remember - it's SMITH. Yep, everything's secure. I'm me - still.
And so it goes....