Quick Question for you all about expectations:
I hired a nationally known professional company to paint my kitchen, hallway and a bedroom.
I was told prior to the job and on the day of the job, by the owner of the franchise, that the Foreman would be here "90%" of the time. He might have to leave for paint, but he was in charge. The Owner showed up this morning as promised, hung out with the Foreman as promised, then left. So far so good.
About 2 hours later, Foreman leaves. 3 hours later he is not back. This is a 1 day job.
Now the other painters seem to be doing their jobs. They are polite, quiet (they pretty much don't speak English, but I was told the Foreman would be here, who does. And yeah I speak Spanish anyway), seem to be working. But we have 4 different colors going on. We have spackling, trimming, repairing. How do I know that the right guys are doing the right thing? How do I know they are being thorough without monitoring them?
Isn't that what a Foreman does?
So when I call Owner and say, "Hey you told me Foreman would be here 90% but he's been gone for 3 hours - what's up with that?" And he explains that Foreman had to go somewhere else but I was also told Other Painter was good, too, and all painters are professional, all employees not day laborers, yaddah yaddah yaddah. I wasn't necessarily questioning Painters' work. I was trying to say that the expectation set by Owner was that Foreman would be here 90% of the time to supervise, etc. If Foreman had emergency and needed to make someone else in charge, why not tell me before he left 3 hours ago??
And why doesn't either Owner or Foreman (who has now returned and wants to know what the problem is) why don't they understand any of this?
Am I being picky?? Wait aren't I paying pretty heftily for the right to be picky? So that this will be done TODAY and I don't have to go back another day and complain?